Rated 5 out of
5
by
Larry from
Very helpful Customer Service Rep.
Olivia made starting this claim very easy and was very friendly and knowledgeable.
Date published: 2024-04-19
Rated 4 out of
5
by
Mplsstylist from
Helpful filing a claim
Thank you for your help filing my auto claim, Lisa!
Date published: 2024-04-18
Rated 5 out of
5
by
LisaRob from
Great compassionate service
Our claims adjuster was kind,caring and went above and beyond to help our family during our time of need
Date published: 2024-04-17
Rated 5 out of
5
by
PETE61 from
Great service, pleasure to work with
Very helpful in a difficult time. Service was prompt.
Date published: 2024-04-12
Rated 1 out of
5
by
Stupidcustomer from
Over priced and terrible customer service
I wouldn't recommend them to anybody I care about. After paying for 10 years with zero claims we got a notice saying they wouldn't renew out policy. They are not a good company and to be honest I feel really stupid for staying with them for as long as I did.
Date published: 2024-04-11
Rated 5 out of
5
by
Randy from
Good coverage
Customer service is very knowledgeable and helpful
Date published: 2024-04-10
Rated 5 out of
5
by
Karim from
Great service ad guidance
Paula was a great help and guide through my first ever claim
Date published: 2024-04-08
Rated 5 out of
5
by
Nothing from
Great service
Lisa was very helpful and seems like a very nice person (is that more than 29 characters?)
Date published: 2024-04-02
Rated 5 out of
5
by
KM0821 from
Wonderful customer service
Customer service was very knowledgeable and made me feel very comfortable and relaxed while making a claim. I always have high anxiety making a claim because you know your rates are about to go up.
Date published: 2024-04-01
Rated 5 out of
5
by
Dan04 from
The Claims Representative was great to work with
Our Claims CL Property Representative was very helpful to make this process effortless. They contacted us and let us know precisely what was needed and worked with us on timing that fit our schedule. Thank you so much for the quick response! Integrity Insurance processed the claim quickly as soon as the your had all the information needed.
Date published: 2024-03-28
Rated 5 out of
5
by
Brandon from
Quick & Painless
I had the pleasure of speaking with Tasha this morning for a bill renewal. I did not ask for an employee ID # or anything but I'm sure you can trace the call to give her the positive feedback! She was just very pleasant, despite it being early in the morning. I know it takes me a few hours to feel "good" for the day. She was also very quick & efficient for my call, which is important to me before I start my own work day! She has the right balance of making a caller feel good while staying focused on completing the call. Hopefully she can be used as an example for others to learn from! Submitting this review has been more of a challenge (adblocker plugins & such) than renewing my policy (that's a good thing)
Date published: 2024-03-25
Rated 5 out of
5
by
JMAN from
Great coverage
Service is excepcional and very responsive when need to.
Date published: 2024-03-20
Rated 5 out of
5
by
Employed from
Good
Everything was easygoing from the beginning with filing a claim
Date published: 2024-03-13
Rated 5 out of
5
by
Plumdog from
Great people to deal with!
Kevin , my claim specialist was very proffesional and made what was a difficult situation a lot easier to deal with.
Date published: 2024-03-07
Rated 5 out of
5
by
Breanna from
Great service
Paula was very friendly and helpful. Everything was set up in a timely manner.
Date published: 2024-03-06
Rated 5 out of
5
by
Pameulri from
Took care of everything
The agent was very helpful when I called. She was professional and got the claim process started immediately after my car was rear-ended and I tried to deal with the other party’s insurance.
Date published: 2024-03-04
Rated 5 out of
5
by
Katie from
great customer service
Customer service was informative, clear, succinct, and helpful. Answered my questions and helped get a claim moving quickly. Provided extra resources.
Date published: 2024-02-23
Rated 5 out of
5
by
1234 from
Old-Fashioned, Genuine Customer Service
People in the service profession are often polite, but simply being polite does not equate to geninue customer service. Integrity Agent Brenda provided authentic service and was responsivle with her follow-up. Working with her was a breath of freash air.
Inegrity stopped insuring our category of business, self storage, which is very unfortuante from my perspective.
Date published: 2024-02-22
Rated 5 out of
5
by
Miranda from
Customer care
I was in a fender bender earlier today, and the customer care helped talk me through everything I needed to do and the steps I needed to take. They were very informative and helpful!
Date published: 2024-02-20
Rated 5 out of
5
by
LindaB from
Billing question
Andy in Billing was wonderful to work with-he answered my questioned and was proactive to resolve my billing issue.
Date published: 2024-02-14
Rated 5 out of
5
by
JoeyT from
Was a Smooth Process!
Todd did a great job with the processing of the claim and answered all my questions.
Date published: 2024-02-14
Rated 5 out of
5
by
John bee from
the service was incredible. Very helpful, giving m
The representative was very helpful. She’s spent all the time needed to help me make sure I was doing everything right to direct me where to go to get everything set up. She was just a pleasure to work with. She was very nice lady very concerned and very helpful even though it was a deer that did the damage your side was done very well I compliment you on your employees, I’ve been in business for 45 years and I appreciate the customer service I received. She should Get a bonus for that
Date published: 2024-02-03
Rated 5 out of
5
by
Jenna from
Helpful customer service
Got my account fixed quickly and were very polite and knowledgeable
Date published: 2024-01-26
Rated 5 out of
5
by
Nikki from
Customer care
Had to contact for payment issue. Rep was super friendly and helpful! She got the situation straightened up for me!
Date published: 2024-01-24
Rated 5 out of
5
by
Eric 54911 from
Helpful and user friendly service
Lisa was informative and provided very good service.
Date published: 2024-01-24
Rated 5 out of
5
by
DLS 1 from
Great service
Lauren was really goodb to work with. She explained everything, and was very quick on handling my claim.
Date published: 2024-01-22
Rated 5 out of
5
by
JoanK from
Great customer care
Lisa was very helpful in filing a claim and willing to help me understand what next steps I needed to take.
Date published: 2024-01-18
Rated 3 out of
5
by
Ajpr from
Need new agent help
Wanted my new agent to help today not wait for renewal date. Rep was unable to change this start date
Date published: 2024-01-18
Rated 5 out of
5
by
Jeff1 from
Jim was VERY HELPFUL
I needed to make a few changes on my account and working with Jim, was like a breath of fresh air.
He understood what I needed and took care of it on the spot.
The phone menu to get a live person was super clunky
Date published: 2024-01-17
Rated 5 out of
5
by
becca from
Customer Service
Called for help with my online account and my representative was wonderful.
Date published: 2024-01-16