Rated 5 out of
5
by
Bwood from
Great Service
Customer service was very helpful and answered all my questions.
Date published: 2023-09-20
Rated 5 out of
5
by
Ron P from
Excellent service.
We had hail damage. Kevin the adjuster was knowledgeable, easy to talk to and very efficient. We had our check for repairs the very next day. I was impressed by the quality and promptness of their service!
Date published: 2023-09-13
Rated 5 out of
5
by
MikeB291 from
Account Issue quickly and easily resolved
I had an issue with logging into my account after receiving some odd emails. I contacted customer support and they did a great job getting everything sorted.
Date published: 2023-09-13
Rated 4 out of
5
by
Erik from
Very pleased with coverage, and adjuster.
Adjuster was very knowledgeable, very thorough, fair, and a very nice guy.
Date published: 2023-09-11
Rated 5 out of
5
by
beachbob from
Great Customer Service
customer service is knowledgeable and made the claim process fast and easy.
Date published: 2023-09-08
Rated 5 out of
5
by
Jitendrapal from
Calling in a claim
Insurance claim Rep asked questions about the loss without any judgement!
Date published: 2023-09-08
Rated 5 out of
5
by
CAM5252 from
Nice to have a good experience
Kevin L was wonderful to work with during a claim process. Very knowledgeable and explained everything very clearly. No matter the decision good or not, it was a treat to see there are still people that go above and beyond during the day to day job.
Date published: 2023-09-06
Rated 5 out of
5
by
Jessika from
Fantastic service
On top of it and made this process so stress free and fast !
Date published: 2023-08-30
Rated 5 out of
5
by
DanS0214 from
Great Experience
We’re extremely satisfied with the entire claims process through Integrity/Grange. They were quick to connect us with an adjuster, and quick to move through the process to get us approved for resolution. We also feel like they treated us very fairly with their settlement offer. Our adjuster, Kevin, has been a pleasure to work with.
Date published: 2023-08-24
Rated 5 out of
5
by
Brent IPM from
Claim
We have been customers with Integrity and they have always done the right thing. They also never forget and the move the process along to completion.
Date published: 2023-08-21
Rated 5 out of
5
by
Thomasg53 from
Yes we have coverage
Lisa who took our claim was very professional, knowledgeable, and courteous.
Date published: 2023-08-17
Rated 5 out of
5
by
reifer03 from
Report a claim
Customer service was great with easy communication and filing a fast claim. Very pleased with customer service
Date published: 2023-08-07
Rated 5 out of
5
by
Joe L from
Excellent coverage
Prompt and thorough. Claim was addressed and taken care of amazingly well.
Date published: 2023-08-03
Rated 5 out of
5
by
TundraMan from
The Beginning Of A Claim
Calling in and reporting a claim was easy. Expectations were set. I know what's coming in the future. Repair process sounds incredibly easy. Looking forward to getting all resolved and I know I'm in good hands with Integrity.
Date published: 2023-07-31
Rated 4 out of
5
by
IowaJ from
Payment options not great
The customer service rep was nice. The company though doesn't accept American express which is not ideal. Also to stop auto pay its not guaranteed to not take the money out of your account if you don't tell them a full 10 days and it has to be in writing, it's not an option to do in their app or on their website. Not a fan but they're cheap so I guess I get what I pay for.
Date published: 2023-07-07
Rated 5 out of
5
by
Bob 1 from
Knowledgeable
The service representative was very knowledgeable and answered questions that I had, also responded back in a timely fashion
Date published: 2023-07-06
Rated 1 out of
5
by
MilwaukeeTim from
SLOW AS A GLACIER
Grange (also marketed under the name Integrity) does not aggressively pursue information to settle your claim. I was in an accident where I was hit by a drunk driver in the middle of the day. The other driver admitted fault to the deputy taking statements. Of course the guy had a history of offenses including many instances of suspended and revoked license, and an OWI. He was issued three citations. Grange said they could not proceed with taking any action until they had the accident report from the Milwaukee Sheriff's Department. So for weeks I did not know whether or not the guy had insurance (spoiler alert, he didn't). The problem is that Grange did nothing to obtain the accident report--"I" had to get it. All it took was a little persistence. Grange didn't do a thing to help, but they are eager to cling to the fact that they followed their own (inadequate) protocol. They say this as if it is a matter for pride. They also like to blameshift. Their "damage control" supervisor that reached out to me at my request was nothing more than combative. She blamed their incompetence in pursuing the accident report on the fact that they farmed out the job of obtaining the report to an outside agency. Whatever complaint you have with Grange, no matter how valid, will be ignored. They will dismiss any and every legitimate issue you have with an excuse and a feigned apology. I supplied Grange's claims adjuster with the report on 6/19. I was informed by the Milwaukee Sheriff's Office that it had been available to the insurance company on 6/13, and furthermore that no one from Grange asserted any pressure to get it prior. They also pulled another stunt: telling me that the shop I chose was not a "prestige" shop, AFTER I had the car towed to said shop. Grange has relationships apparently with certain shops that they deem "prestige shops," and one could surmise this is for Grange's benefit. Grange will "warranty the parts and labor" relating to the accident for the lifetime of the vehicle. When I tried to nail Grange's claims adjuster down on the parameters of the "lifetime warranty" she waffled--it was nebulous at best. Given my experience, Grange's warranty might as well be drawn on the Bank of Charmin. But it's a moot point, because Grange didn't explain to me what a prestige shop was until AFTER my vehicle was towed to a garage I selected--one recommended by my local agent who lives here in WI. When I complained about how Grange did nothing to move the process along, Grange blamed it on my garage. I was berated by Grange for not selecting a prestige auto body shop. A month later, and I don't have a decision from Grange on my automobile, and again, while they want to blame the garage for taking too long to dismantle the car, Grange did ZERO to push them to do so. With Grange, you are ON YOUR OWN. I cannot tell you how much I detest this insurance company. My vehicle was a crumpled lump of trash from the accident, yet Grange insisted on having it repaired. They said that the "supplemental repairs" (additional costs that could be documented AFTER the car was taken apart), would be added with the original estimate from their adjuster to see if the 70% threshold could be met to total the car. Did I mention my claims adjuster is in Florida and I'm in WI? Grange knew that it would be difficult to find an exact replacement for my vehicle, but that miraculously the dealership had one. You would think this would spur Grange to put some pressure on the garage to act so they could give me some definitive answers, but no. I had to do ALL the legwork. I had to coordinate calls between the garage and Grange. The adjuster was difficult to reach, and often would conveniently send a text message on a Friday afternoon, just before she left for the weekend. Despite moving at a glacial pace, Grange would not pay for a single day's car rental after their contractual obligation to pay for 30 days was met. The problems are numerous: they move slowly, they insist in fixing a car that should be totaled, the repairs to the car (if possible at all) would take at minimum four weeks to complete AFTER the garage receives the parts (another week). With Grange you are left to hang in the wind. If I could rewind time, I'd select ANY insurance company over this one. My experience has been anything but pleasant. I will warn anyone who will listen. If my experience can save someone from the aggravation I've suffered at the hands of this company, my taking time to write this review will be worth every second it took me to submit it.
Date published: 2023-06-21
Rated 5 out of
5
by
terese from
great service
lisa was very friendly and helpful and made my claim process easy
Date published: 2023-06-20
Rated 5 out of
5
by
Tagie99 from
I’m the claimant on this clakm
My claims adjuster Lora was great to work with and handled everything very smoothly. As the claimant I’m an insurance agent with another company and will say the service and treatment I received isn’t the norm with a lot of insurance companies these days.
Date published: 2023-06-15
Rated 5 out of
5
by
Trish from
Great agency
Customer service is knowledgeable and they made it an easy process to complete.
Date published: 2023-06-08
Rated 5 out of
5
by
Skip from
Hail damage to my home
Vicki Walters made the whole process run smoothly, she is very qualified for her position!
Date published: 2023-06-05
Rated 5 out of
5
by
GamGam from
Claim
Customer Service was great. Kept me informed every step of what was happening. Claims processor was great
Date published: 2023-06-02
Rated 5 out of
5
by
Sherman from
Joan
I called requesting information in regards to receiving my home policy. I had the most pleasant, knowledgeable, and polite customer service rep on the phone. THANK YOU Joan
Date published: 2023-05-20
Rated 5 out of
5
by
Djpump from
Great coverage
Customer service was great and very knowledgeable.
Date published: 2023-05-18
Rated 5 out of
5
by
Megz2023 from
Quick and transparent claim processing
From the time we received the initial call to the transparent texts and emails after, to claim was efficiently resolved.
Date published: 2023-05-18
Rated 5 out of
5
by
Conner from
Great Customer Service
Loretta was very patient and broke down my policy to me very well.
Date published: 2023-05-09
Rated 5 out of
5
by
Brian D from
Helping remind tomake payments to ensure coverage
It is very helpful when staff members take the effort to remind me when I forget to keep up on my payments
Date published: 2023-05-08
Rated 5 out of
5
by
Brendoolittle from
Great Customer Service
Customer service is knowledgeable and prompt.
They answered all my questions, and are very friendly.
I am a very satisfied customer!
Date published: 2023-05-05
Rated 5 out of
5
by
YellowCabRochester from
Great Company to Work With
We have been working with Integrity for a number of years and have always been pleased. Their service is always prompt, and communication is precise. They are there when we need them.
Date published: 2023-05-04
Rated 5 out of
5
by
Jon D from
Major Work Comp Claim
We had a major work comp claim that took a couple of years to reach the end of the medical care needed. Integrity was attentive and responsive throughout the entire process, and each agent exhibited genuine care as the handled the details and worked through it with us.
Date published: 2023-05-02