A message from President Jill Wagner Kelly

Posted on April 10, 2020

Updated April 29, 2020:

After a thorough evaluation of our auto insurance claims and reduced losses during recent weeks, we made the important decision, at this challenging time, to return a portion of premiums to our personal auto and small business policyholders.

Our personal auto policyholders will receive a 25% payback for the months of April and May. We estimate the total credit impact to be up to $25 million throughout the 13 states in which our enterprise operates.

Our business customers that have a Businessowners Policy (BOP) will receive a 20% payback for the months of April and May as well.

We are taking these actions because it’s the right thing to do during a difficult time for our loyal customers, many of whom have been personally and financially impacted by the pandemic. The dedication to our mission of providing peace of mind and protection during life’s unexpected events has never been stronger. We’ve always been a company that cares about people and we’re taking important and meaningful steps to support our customers during this time.

The premium credits are in addition to the relief Integrity is already providing its customers, including offering a grace period to pay premiums for policyholders directly impacted by the circumstances surrounding COVID-19 as well as temporarily adjusting our coverages for both restaurant commercial clients and restaurant employees who have personal auto coverage with us. We also offer customers the ability to manage your insurance safely from home with your MyIntegrity account or our Integrity Mobile app.

Being here for our associates, agents, customers and communities is what matters most. During these uncertain times we are committed to providing you with the same excellent service and support you’ve come to expect – and we thank you for putting your trust in us.

Jill Wagner Kelly