General payment questions

How do I find my policy or account number?

Your 7-digit policy number, or ten-digit account number, is located on the upper right side of your premium invoice. When making payments - online, electronically, by check, or by phone - do not include the alpha-numeric policy number prefix.

Can I enroll in paperless billing?

Yes! We currently offer Paperless Billing for personal lines policies.

By enrolling in Paperless Billing, you will receive Paperless Billing email alerts instead of mailed, paper invoices and EFT (EasyPay) statements. However, will continue to mail policy documents to you, such as declaration pages and auto ID cards.

To sign up, log in to MyIntegrity and select Settings & Notifications. Then, click Paperless. To enroll all policies, check the box labelled, “Enroll all policies listed below in paperless.” To enroll individual policies, select “Paperless Billing” next to the policy name. Then, select Continue and click Submit.

What do I do if I’m not receiving Policy and Billing status email notifications?​

Follow these steps:​

  1. Check your email SPAM folder for the emails.​
  2. Add to your email contact list to ensure delivery.​

Where can I mail my payments?

(Please include your policy number on your check)

Mail payments to:

Integrity Insurance Company
P.O. Box 88017
Chicago, IL 60680-1017

Mortgage billed payments:

Integrity Insurance Company 
P.O. Box 740604
Cincinnati, OH 45274-0604

Corporate headquarters:

Integrity Insurance Company 
2121 East Capitol Drive, P.O. Box 539 
Appleton, WI 54912-0539

Grange Life payments:

Grange Life Insurance Company
P.O. Box 740836
Cincinnati, OH 45274-0836

How can I get a copy of my policy?

You can either log in to your MyIntegrity account, or contact your agent.

How can I get new insurance cards?

You can either log in to your MyIntegrity account, or contact your agent.

What is an electronic check?

An electronic check is an electronic transaction that is sent to your bank using your account information and appears on your bank statement as a debit or withdrawal. Because no paper check is produced, you will not receive a canceled check with your statement.