Rated 5 out of
5
by
floyd from
great covage
She was very knowledgeable and very helpful and very professional
Date published: 2025-04-23
Rated 5 out of
5
by
Audio guy from
Great coverage
Customer service person was exceptional. Friendly and professional at the same time. Very willing to help!
Date published: 2025-04-14
Rated 5 out of
5
by
scsm from
very responsive
both customer service reps were extremely helpful and freindly
Date published: 2025-04-11
Rated 5 out of
5
by
Ant101 from
Great coverage
Customer service was very knowledgeable and helpful
Date published: 2025-04-10
Rated 5 out of
5
by
McDad from
Great, swift service
Called to add a new vehicle and it went very smoothly and quickly without getting bounced around
Date published: 2025-03-28
Rated 5 out of
5
by
Raghu from
Trouble creating an account
The agent was quick in understanding my problem and provided guidance and more in helping me out setup the account, navigate the portal to retrieve the required information.
Date published: 2025-03-28
Rated 5 out of
5
by
Iowamom from
Friendly, helpful customer service
Paula was very friendly and cheerful and helpful this afternoon as she assisted me with a question. She answered the phone as if it was a good friend or neighbor calling and was polite, friendly, courteous, and helpful every step of the way. She didn't push me off to someone else's voicemail or any of the things most other companies do when you call, she stayed on the line while she looked into things and followed through with assisting me with my payment once we got the questions figured out. And this experience was on a Friday afternoon. A sweet, friendly way to head into the weekend. :-)
Date published: 2025-03-21
Rated 5 out of
5
by
bob27 from
Thorough and professional customer service
I had the pleasure of speaking with customer service agent Andy on 3/14/25 and was quite impressed by how thorough he was in setting expectations for upcoming renewal events and when I could expect my new documentation and invoice. He was equally thorough in discussing how to remove a feature from my account preventing me from paying in full and what to expect with that, as well. He did more than answer my questions and knew what I needed to know, and made sure to explain it. Excellent customer service skills on display throughout the interaction.
Date published: 2025-03-14