Rated 1 out of
5
by
KateS123 from
BEWARE - Some Engine Parts Not Included
Apparently, an intake manifold (required to run the engine) does not fall under any single category of their coverage. This company takes days, weeks to get back to you. And they will make sure to do everything they can to keep from paying out. BEWARE.
Date published: 2025-06-05
Rated 5 out of
5
by
Robin Z from
Hail Damage Claim
Property Claims Adjuster, Kevin, was prompt, timely and informative.
Date published: 2025-06-02
Rated 5 out of
5
by
No Thanks from
House Assessment
Kevin L. Was great to work with. Excellent communication and prompt.
Date published: 2025-06-01
Rated 1 out of
5
by
Unhappy from
Awful to work with
Randomly cuts u off for no reason. Terrible to deal with
Date published: 2025-05-22
Rated 1 out of
5
by
Bettykw from
Poor response to claim
3 months after submitting claim, no monetary solution. Lied to several times. Does not return emails.
Date published: 2025-05-22
Rated 5 out of
5
by
JHo1983 from
Extremely friendly.
I was treated with such great care today. It was like I was talking to an old friend that was helping me file the claim.
Date published: 2025-05-20
Rated 5 out of
5
by
MPG MIKE from
Great Coverage
Everything ran great during a very stressful time. would recommend this agency to everyone. Kevin Lawton worked hard for us and was there for immediately. Kevin thank you for your military service and insurance service!
Date published: 2025-05-16
Rated 5 out of
5
by
Tommy from
Hail damage
Our agent Kevin was prompt polite and professional. He was informative and great to work with.
Date published: 2025-05-15
Rated 5 out of
5
by
Steve999 from
Outstanding Service
Outstanding customer service. Was very kind and made the process very easy to file the claim and even helped in getting the appointment setup for the estimate A+++++
Date published: 2025-05-15
Rated 5 out of
5
by
OLD MAN from
Great service
THE LADY I SPOKE TO WAS GREAT . SHE HELP ME TAKE CARE OF MY POLICY..
Date published: 2025-05-12
Rated 5 out of
5
by
Kayla from
Customer service
Larinda was wonderful. She answered all of my questions and make working through my claim a very easy experience.
Date published: 2025-05-08
Rated 5 out of
5
by
Ms AT from
Excellent and Quick Customer Service
There was not a long hold to speak to representative and representative was both friendly and knowledgeable.
Date published: 2025-05-07
Rated 4 out of
5
by
Bren from
Change in billing
Trish was so sweet and professional. I appreciated how easy she made it to take care of making changes to my policy billing. Even on a Monday, when everyone is very busy, she was very polite and helpful.
Date published: 2025-05-05
Rated 5 out of
5
by
Mary L from
Homeowner’s Insurance
Claim process was super fast and easy. Made a really awful home mess better knowing we had a huge part of it covered.
Date published: 2025-04-30
Rated 5 out of
5
by
TN20 from
File Claim for Hail Damage
My interaction with the Customer Service Representative was excellent. She explained the process and she was easy to understand.
Date published: 2025-04-30
Rated 1 out of
5
by
AGTWI from
Do not allow you to contact them
Integrity Mutual has switched to using an AI phone-bot that consistently cannot understand basic words, and hangs up on you at random. There is no phone number except that one listed, and no email. There is literally no way to contact them with problems, and there are MAJOR problems.
They sent a stranger to our home to photograph it, and didn't give us warning. We turned him away, not realizing he was from insurance, and now we are in danger of losing our policy. When trying to call to reschedule photos, they quite literally will not let us leave a message or speak to anyone. I cannot imagine a worse insurance experience.
Date published: 2025-04-30
Rated 5 out of
5
by
JWakesetter from
Great Customer Service
Paula was very helpful and very quick with accurate answers. It was nice to be able to speak with someone on the phone to answer my questions
Date published: 2025-04-28
Rated 5 out of
5
by
floyd from
great covage
She was very knowledgeable and very helpful and very professional
Date published: 2025-04-23
Rated 5 out of
5
by
Audio guy from
Great coverage
Customer service person was exceptional. Friendly and professional at the same time. Very willing to help!
Date published: 2025-04-14
Rated 5 out of
5
by
scsm from
very responsive
both customer service reps were extremely helpful and freindly
Date published: 2025-04-11
Rated 5 out of
5
by
Ant101 from
Great coverage
Customer service was very knowledgeable and helpful
Date published: 2025-04-10
Rated 5 out of
5
by
McDad from
Great, swift service
Called to add a new vehicle and it went very smoothly and quickly without getting bounced around
Date published: 2025-03-28
Rated 5 out of
5
by
Raghu from
Trouble creating an account
The agent was quick in understanding my problem and provided guidance and more in helping me out setup the account, navigate the portal to retrieve the required information.
Date published: 2025-03-28
Rated 5 out of
5
by
Iowamom from
Friendly, helpful customer service
Paula was very friendly and cheerful and helpful this afternoon as she assisted me with a question. She answered the phone as if it was a good friend or neighbor calling and was polite, friendly, courteous, and helpful every step of the way. She didn't push me off to someone else's voicemail or any of the things most other companies do when you call, she stayed on the line while she looked into things and followed through with assisting me with my payment once we got the questions figured out. And this experience was on a Friday afternoon. A sweet, friendly way to head into the weekend. :-)
Date published: 2025-03-21
Rated 5 out of
5
by
bob27 from
Thorough and professional customer service
I had the pleasure of speaking with customer service agent Andy on 3/14/25 and was quite impressed by how thorough he was in setting expectations for upcoming renewal events and when I could expect my new documentation and invoice. He was equally thorough in discussing how to remove a feature from my account preventing me from paying in full and what to expect with that, as well. He did more than answer my questions and knew what I needed to know, and made sure to explain it. Excellent customer service skills on display throughout the interaction.
Date published: 2025-03-14
Rated 5 out of
5
by
Pieter from
Home insurance
After being left hanging to dry by a local agent and the insurance company, Elaine came to the rescue. Having dealt with Elaine and Integrity before for my car insurance, she really did go the extra mile, not by advertising but by physically doing something. Not only that, I saved on my car insurance through a bundle package.
Thank you Elaine!!
Date published: 2025-03-13
Rated 5 out of
5
by
Mike JK from
Easy Claim
Teresa was easy to work with and very communicative throughout the process.
Date published: 2025-03-12
Rated 5 out of
5
by
GregW from
Great service in after an unfortunate event
The entire process was easily navigated. My Claims Adjuster quickly contacted me an worked through the entire process helping me find a local repair facility and quicky processing the items discovered during the initial disassembly.
Date published: 2025-03-10
Rated 5 out of
5
by
Hannah from
Customer service
My agent on the phone was so friendly and easy to talk to (also funny)! She made the process of making a claim easy and stress free!
Date published: 2025-03-06
Rated 5 out of
5
by
Reppie351 from
Great Tech Help
Tech Support able to understand and quickly solve my log in problem. Only took a few minutes.
Date published: 2025-03-06