Rated 5 out of
5
by
Angie from
Amazing!
I’m not used to filing a claim, and was nervous about it. Amy made it so easy!
Date published: 2026-02-23
Rated 5 out of
5
by
Office from
Excellent Tech Support
Tech Support was very helpful and knowledgeable.
Solved my problem quickly and efficiently.
Date published: 2026-02-11
Rated 5 out of
5
by
Jennifer Kate from
Smooth Claims Process -I Would Recommend
Emily W. At Intengriy insurance handled my claim in a manner that requires an A+ review. From adapting to my peffered communication choice (text), clear, kind and professional communication and staying consistent ; I would recommend this company based on my experience with Emily.
Date published: 2026-02-05
Rated 5 out of
5
by
Juana66 from
Happy with my coverage
Customer service was very knowledgeable and easy to pay my bill
Date published: 2026-02-04
Rated 5 out of
5
by
BIGMAK from
payment snafu fixed
I had a late payment snafu , USPS or me I dont know but Integrity rep sorted it out and took care of me 100% THANKS
Date published: 2026-01-29
Rated 5 out of
5
by
Kriegs from
Quick response great service
Alexandria was great! She reached out right away and is getting everything set up to get my car fixed and up and running. Communication has been awesome
Date published: 2026-01-28
Rated 5 out of
5
by
Lynda from
Customer service
I called this morning and had the pleasure of speaking to Loretta. I explained my problem. She was very easy to talk to. She asked questions that let me know she was listening and trying to understand what I needed help with. She explained everything and gave helpful instructions. I am very pleased with how thus call was handled. THANK YOU
Date published: 2026-01-27
Rated 5 out of
5
by
Tedrick18 from
Fantastic company to work with
Excellent claims experience and stable rates compared to other companies.
Date published: 2026-01-21
Rated 5 out of
5
by
Rockin from
Registration for EFT Payments
Joan was extremely helpful in updating and fixing some of our issues. Allocated one issue to the IT department to rectify.
Date published: 2026-01-14
Rated 5 out of
5
by
BB_Wi from
Great people- great coverage
Terry took my claim over the phone - He explained things clearly before starting, setting expectations for questions. Very professional and nice to speak with. I cannot say I have had any negative experiences with any of the customer service reps, but Terry was exceptional.
Date published: 2026-01-06
Rated 5 out of
5
by
CRJ 81 from
Great Service & Responsiveness
Kevin made the claim very easy. He is thorough, quick and responsive to any and all needs.
Date published: 2026-01-06
Rated 5 out of
5
by
Jimmy from
Kevin was great to work with
Kevin made the whole process very easy and completely understandable and friendly
Date published: 2026-01-05
Rated 5 out of
5
by
Jim T from
First time with Integrity
The Customer service rep. Was very helpful and a terrific person to talk with she was OUTSTANDING in helping me solving and issue I had setting up my account.
Date published: 2025-12-12
Rated 5 out of
5
by
LGilliland from
Great Customer Service
She instantly knew what to do and took the proper steps to handle my situation in one call. She was so very thoughtful and courteous. It was nice getting getting things settled.
Date published: 2025-12-11
Rated 5 out of
5
by
Benise from
Insurance claim
Customer service is very friendly, the response time was amazing. They had my calm taken care of in less the a week. They were very helpful with my claim.
Date published: 2025-12-08
Rated 5 out of
5
by
Tree fell on pole barn from
Roof damage
Very knowledgeable, told exactly what was to come.
Date published: 2025-12-07
Rated 5 out of
5
by
Ryan Ezz from
Wholesome, Polite, and Everything Nice
If you get Gina, to help!! You hit the Jackpot!!
There nothing like speaking to a native person who gets you. No robots, overseas customer service, and none of that attitude from customer support that gives that "I don't want to work or be here" vibe. The conversation was very welcoming, efficient, professional, and at times, felt like I was talking to a friend. However, that's not the best part, my insurance issues, are being taken care of. :D
Date published: 2025-12-03
Rated 5 out of
5
by
Minnesota Homeowner from
Had a very good insurance claim experience
Despite the damage a bad hail storm wrought, Claudia P provided us with a very good insurance claim experience. Communication was prompt and thorough, and the claim process was quick, enabling our new roof to be completed before winter came up on us. I would recommend Integrity/Grange as an insurance carrier to my friends and family!
Date published: 2025-11-30
Rated 5 out of
5
by
SJean from
Excellent!
The customer service agent was terrific! She was knowledgeable, friendly, helpful and willing to go the extra mile. She represents Integrity very well.
Date published: 2025-11-26
Rated 5 out of
5
by
DaniLynnG from
Great coverage, service and price
Great coverage, service and price, highly recommend!
Date published: 2025-11-12
Rated 5 out of
5
by
MiaR from
Awesome Company
Customer service is great and made it easy for all my needs !!
Date published: 2025-10-30
Rated 5 out of
5
by
Smv1 from
Questions answered in full
The agent was Knowledgeable, responsive and helpful.
Date published: 2025-10-30
Rated 5 out of
5
by
JayB from
Great tech support
This guy we talked to was amazing, he helped us get our commercial and personal accounts onto one easy to use login page.
Date published: 2025-10-28
Rated 5 out of
5
by
Justuscats from
One call and everything was taken care of
great customer service, prompt coverage changes, lower price
Date published: 2025-10-23
Rated 5 out of
5
by
ksequi from
Knowledgeable and friendly
Very easy to work with and patient with me on my questions.
Date published: 2025-10-13
Rated 1 out of
5
by
TTTT from
Poor claims process - 4 months
Blake, my adjuster, nearly cost me 40k from her incompetence. And if it wasn’t incompetence, it was fraudulent so I’m giving the benefit of the doubt. She refused various calls of mine, refused status updates, and only wanted to make the process more difficult. My agent, while polite, was very uninvolved with the claims process despite assuring me when moving to Integrity he helps throughout the process. The time when I need insurance the most is the time Integrity dropped the ball and if it weren’t for my own persistence, intense research, and calling out nonsense, I’d be out a very significant amount of money. I would not recommend Integrity
Date published: 2025-10-09
Rated 5 out of
5
by
Heather from
Excellent Customer Service
Customer Service Representative was polite, friendly and knew exactly what my concern was and how to fix it. She made the transaction quick and easy.
Date published: 2025-10-08
Rated 5 out of
5
by
Cheyenne from
Great company,Great team!
Very helpful. I have only good to say. My claim was handled in the best way possible. Very professional, easy to get a hold of, knowledgeable, and completed things in a very timely manner. Very happy doing business with you.
Date published: 2025-10-03
Rated 5 out of
5
by
Renee L from
Great coverage reasonable prices friendly service
Customer service is always been helpful and good at reviewing any discounts that I could have. App is easy to work. Happy with the service
Date published: 2025-09-29
Rated 5 out of
5
by
pookie from
technical support
Very knowledgeable and helped me resolve issue that has taken 9 months for our local agent to resolve.
Date published: 2025-09-19