Rated 5 out of
5
by
Lynne from
Great customer service
Person I talked to was very knowledgeable and pleasant
Date published: 2026-07-23
Rated 5 out of
5
by
Bella K from
Clear communication and ease of process
Clear timeline communication and sharing of information including assigning a claim rep and adjuster. Use of texting, calling, and emails helped speed up the process.
Date published: 2026-07-22
Rated 5 out of
5
by
Mel G from
Revision/update insurance
The Customer Service agent was very helpful in trying to reduce my yearly auto insurance policy rates. She asked lots of questions and gave helpful information.
Date published: 2026-07-17
Rated 1 out of
5
by
IntegrityInsuranceFraud from
Trying to scam customers with inaccurate claims
It took 5 estimates and an entire month of repeatably calling Integrity Insurance to get an accurate claim for my auto body hail damage. They still refused to replace my windshield with OEM even though multiple sources online and the auto body shop said aftermarket parts do not replace my car to its pre-loss condition. Incredibly frustrating and fraudulent company.
Date published: 2026-07-15
Rated 2 out of
5
by
LadyK from
Difficult to pay policy payment
Receive mailing showing payment that will be due, states this is not a bill. I never receive a mailing with an actual bill to send back. I have an online account and it states this policy can not be paid on line. Agent is not available and only voicemail offered. Customer 6 yrs and this issue never resolved. In fear of what making an actual claim will be like.
Date published: 2026-07-13
Rated 5 out of
5
by
Jacky from
Auto Claim help
Stefani my insurance adjuster has been so helpful throughout the claim process! She’s thorough and quickly replies, amazing customer service!
Date published: 2026-07-09
Rated 4 out of
5
by
Emmie from
Kind
Very kind and informative, I wish the wait was shorter.
Date published: 2026-07-06
Rated 1 out of
5
by
Integrityinsurancesucks from
Worst insurance company I've encountered
Customer service was deliberately incompetent and rude while trying to resolve a claim. Would not agree to restore my car to its original condition with OEM parts. It was incredibly difficult to get in contact with customer service. They would not answer the phone, would take days to call back, and would not agree to solve obvious errors in the claim. Terrible company full of terrible people.
Date published: 2026-07-02
Rated 5 out of
5
by
DBZ69 from
Wonderful job on Costumer Service GREAT!
Costumer Service, Answered all my questions,
List of Tree Removal Companies and Roofing Companies
Date published: 2026-06-22
Rated 5 out of
5
by
Scott from
Home damage evaluation
Costumer service was prompt the adjuster was professional, cordial and explained the limits of insurance in a clear concise manner.
Date published: 2026-06-16
Rated 5 out of
5
by
Zach from
Account Issues
Service representative was fantastic. Had a really nice conversation. Helped he gain access to my account quickly. I didn’t hav to wait on hold at all. Definitely would recommend Integrity insurance to others.
Date published: 2026-06-11
Rated 5 out of
5
by
Bobi1996 from
Friendly and super helpful
Stefanie was incredibly polite and extremely helpful. I have been extremely nervous about putting in a client and she was so calm and sleep the entire time. I appreciate the experience and the support.
Date published: 2026-06-10
Rated 5 out of
5
by
Ron H from
Billing issue
Renee was informative, guiding, instructional, and patient. She was very accommodating.
Date published: 2026-06-09
Rated 5 out of
5
by
Good customer service from
Made an Awful Experience Less Awful
Adjuster Kevin was a pleasure to work with. Kind. Understanding. Knowledgeable.
Date published: 2026-06-04
Rated 4 out of
5
by
PS1104 from
Insurance claim
Customer service was prompt and complete. Questions answered quickly.
Date published: 2026-06-02
Rated 5 out of
5
by
Imsteve93 from
Just all around great customer service
Every time I call here, the customer service is an absolute treat. These reps are so helpful all the time and it is never a pain to talk to someone
Date published: 2026-06-01
Rated 5 out of
5
by
Insured716 from
Fantastic customer service
Jodi was extremely helpful and light hearted even after I assumed she was an A.I. bot. I wish every time I had to call a customer service line it was her on the other end.
Date published: 2026-05-22
Rated 5 out of
5
by
Coley from
Excellent Customer Service
Agent was patient, friendly, explained things clearly. Got the documents needed to change of policy quickly.
Date published: 2026-05-20
Rated 5 out of
5
by
Brother Mark from
Starting claim
After being ignored by State Farm Cassie at Integrity was great.
Date published: 2026-05-19
Rated 5 out of
5
by
baker from
Love my insurance great coverage
Customer service and the adjuster was highly recommended
Date published: 2026-05-19
Rated 5 out of
5
by
Scooter from
Customer SERVICE
My issue with the mobile app was resolved in a matter of minutes thanks to the friendly and knowledgeable tech assistance. Thank you!
Date published: 2026-05-13
Rated 5 out of
5
by
Moose26 from
Awesome customer service.
The lady was super nice and very helpful. Nowadays, that's hard to find. GIVE HER A RAISE!!
Date published: 2026-05-04
Rated 1 out of
5
by
Eric S from
Integrity and honesty is not their mission.
Terrible claim service on a total loss of a vehicle. Their valuation process is a scam. They use CCC intelligent solutions - do your research on them. My claim advisor made clerical errors on my claim and transparency and communication were pretty much non existent. I have been a customer that insured 3 different homes and countless vehicles through Integrity over close to 20 years. Yesterday I switched and canceled my auto policy and my home owners is next this week. Save yourself the hassle spend your money anywhere but here.
Date published: 2026-05-02
Rated 5 out of
5
by
Zavv from
Pleasant customer service
Michael was very helpful, and presented the next steps clearly and concisely, really brought about some peace of mind.
Date published: 2026-04-22
Rated 5 out of
5
by
Ncirra from
Great customer service
Scott at Integrity was a pleasure to work with. He made the process of my claim very easy.
Date published: 2026-04-10
Rated 5 out of
5
by
Artom from
Super Grateful!
Thanks Integrity and all affiliates who assisted in helping me with my car accident claim. Everything was handled quickly, without any unnecessary hoops to jump through.
Date published: 2026-04-06
Rated 5 out of
5
by
Biruh from
Great conversation and help
They know what you need and are very helpful in submitting your claim.
Date published: 2026-03-24
Rated 5 out of
5
by
dyan from
Excellent - very helpful
In my advanced age, Debbie was very patient and clear and helpful.
Date published: 2026-03-02
Rated 5 out of
5
by
Angie from
Amazing!
I’m not used to filing a claim, and was nervous about it. Amy made it so easy!
Date published: 2026-02-23
Rated 5 out of
5
by
Office from
Excellent Tech Support
Tech Support was very helpful and knowledgeable.
Solved my problem quickly and efficiently.
Date published: 2026-02-11