What our customers say about us

At Integrity, we feel the best way to demonstrate our standard of service is through customer feedback. We promise to review comments as a way to enhance the services we provide. Read what our customers think about Integrity Insurance.

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integrity Insurance

Rated 1 out of 5 by from Awful to work with Randomly cuts u off for no reason. Terrible to deal with
Date published: 2025-05-22
Rated 1 out of 5 by from Poor response to claim 3 months after submitting claim, no monetary solution. Lied to several times. Does not return emails.
Date published: 2025-05-22
Rated 5 out of 5 by from Extremely friendly. I was treated with such great care today. It was like I was talking to an old friend that was helping me file the claim.
Date published: 2025-05-20
Rated 5 out of 5 by from Great Coverage Everything ran great during a very stressful time. would recommend this agency to everyone. Kevin Lawton worked hard for us and was there for immediately. Kevin thank you for your military service and insurance service!
Date published: 2025-05-16
Rated 5 out of 5 by from Hail damage Our agent Kevin was prompt polite and professional. He was informative and great to work with.
Date published: 2025-05-15
Rated 5 out of 5 by from Outstanding Service Outstanding customer service. Was very kind and made the process very easy to file the claim and even helped in getting the appointment setup for the estimate A+++++
Date published: 2025-05-15
Rated 5 out of 5 by from Great service THE LADY I SPOKE TO WAS GREAT . SHE HELP ME TAKE CARE OF MY POLICY..
Date published: 2025-05-12
Rated 5 out of 5 by from Customer service Larinda was wonderful. She answered all of my questions and make working through my claim a very easy experience.
Date published: 2025-05-08
Rated 5 out of 5 by from Excellent and Quick Customer Service There was not a long hold to speak to representative and representative was both friendly and knowledgeable.
Date published: 2025-05-07
Rated 4 out of 5 by from Change in billing Trish was so sweet and professional. I appreciated how easy she made it to take care of making changes to my policy billing. Even on a Monday, when everyone is very busy, she was very polite and helpful.
Date published: 2025-05-05
Rated 5 out of 5 by from Homeowner’s Insurance Claim process was super fast and easy. Made a really awful home mess better knowing we had a huge part of it covered.
Date published: 2025-04-30
Rated 5 out of 5 by from File Claim for Hail Damage My interaction with the Customer Service Representative was excellent. She explained the process and she was easy to understand.
Date published: 2025-04-30
Rated 1 out of 5 by from Do not allow you to contact them Integrity Mutual has switched to using an AI phone-bot that consistently cannot understand basic words, and hangs up on you at random. There is no phone number except that one listed, and no email. There is literally no way to contact them with problems, and there are MAJOR problems. They sent a stranger to our home to photograph it, and didn't give us warning. We turned him away, not realizing he was from insurance, and now we are in danger of losing our policy. When trying to call to reschedule photos, they quite literally will not let us leave a message or speak to anyone. I cannot imagine a worse insurance experience.
Date published: 2025-04-30
Rated 5 out of 5 by from Great Customer Service Paula was very helpful and very quick with accurate answers. It was nice to be able to speak with someone on the phone to answer my questions
Date published: 2025-04-28
Rated 5 out of 5 by from great covage She was very knowledgeable and very helpful and very professional
Date published: 2025-04-23
Rated 5 out of 5 by from Great coverage Customer service person was exceptional. Friendly and professional at the same time. Very willing to help!
Date published: 2025-04-14
Rated 5 out of 5 by from very responsive both customer service reps were extremely helpful and freindly
Date published: 2025-04-11
Rated 5 out of 5 by from Great coverage Customer service was very knowledgeable and helpful
Date published: 2025-04-10
Rated 5 out of 5 by from Great, swift service Called to add a new vehicle and it went very smoothly and quickly without getting bounced around
Date published: 2025-03-28
Rated 5 out of 5 by from Trouble creating an account The agent was quick in understanding my problem and provided guidance and more in helping me out setup the account, navigate the portal to retrieve the required information.
Date published: 2025-03-28
Rated 5 out of 5 by from Friendly, helpful customer service Paula was very friendly and cheerful and helpful this afternoon as she assisted me with a question. She answered the phone as if it was a good friend or neighbor calling and was polite, friendly, courteous, and helpful every step of the way. She didn't push me off to someone else's voicemail or any of the things most other companies do when you call, she stayed on the line while she looked into things and followed through with assisting me with my payment once we got the questions figured out. And this experience was on a Friday afternoon. A sweet, friendly way to head into the weekend. :-)
Date published: 2025-03-21
Rated 5 out of 5 by from Thorough and professional customer service I had the pleasure of speaking with customer service agent Andy on 3/14/25 and was quite impressed by how thorough he was in setting expectations for upcoming renewal events and when I could expect my new documentation and invoice. He was equally thorough in discussing how to remove a feature from my account preventing me from paying in full and what to expect with that, as well. He did more than answer my questions and knew what I needed to know, and made sure to explain it. Excellent customer service skills on display throughout the interaction.
Date published: 2025-03-14
Rated 5 out of 5 by from Home insurance After being left hanging to dry by a local agent and the insurance company, Elaine came to the rescue. Having dealt with Elaine and Integrity before for my car insurance, she really did go the extra mile, not by advertising but by physically doing something. Not only that, I saved on my car insurance through a bundle package. Thank you Elaine!!
Date published: 2025-03-13
Rated 5 out of 5 by from Easy Claim Teresa was easy to work with and very communicative throughout the process.
Date published: 2025-03-12
Rated 5 out of 5 by from Great service in after an unfortunate event The entire process was easily navigated. My Claims Adjuster quickly contacted me an worked through the entire process helping me find a local repair facility and quicky processing the items discovered during the initial disassembly.
Date published: 2025-03-10
Rated 5 out of 5 by from Customer service My agent on the phone was so friendly and easy to talk to (also funny)! She made the process of making a claim easy and stress free!
Date published: 2025-03-06
Rated 5 out of 5 by from Great Tech Help Tech Support able to understand and quickly solve my log in problem. Only took a few minutes.
Date published: 2025-03-06
Rated 5 out of 5 by from Great experience I had no issues getting my checks to replace my roof. From the time they discovered I had hail damage to completion of the job was less then 4 weeks. It was quick and painless.
Date published: 2025-03-02
Rated 5 out of 5 by from had trouble logging into new account on line. service person was very helpful I had trouble signing online because my husband and are new to the company
Date published: 2025-02-21
Rated 5 out of 5 by from Car accident claim Staff very helpful and sympathetic and went the extra mile to help me . A young man ( Minesh) was very helpful .great service!👍
Date published: 2025-02-20
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