Rated 5 out of
5
by
Dave from
Great Claims Response
I had an accident 3 days ago and my claim is already taken care of! I'm very satisfied with the work Kalie has done to handle my claim quickly and professionally. It couldn't have gone better!
Date published: 2019-07-26
Rated 5 out of
5
by
Rose and Mark from
Exception Customer Service
Our incident happened on a Sunday afternoon, and we were able to start the process immediately. The agents that we worked with, especially Kalie T was very, very helpful. The claim involved another driver. Integrity did all of the leg work & contacted the other driver's insurance company. We didn't have to do anything except provide information. Oh, and this claim was on a rental car we were driving that Integrity covered for us due to an accident we had one week prior. I cannot say enough good things about how everyone at Integrity helped us out.
Date published: 2019-03-12
Rated 1 out of
5
by
Anonymous from
Horrible at responding
I am not a customer at this insurance but one of their customers hit our vehicles and it took forever for them to get back to us. They didn't read the whole police report to know that two of our vehicles were damaged and only saw that one was damaged and totaled. My son got a check for that vehicle and over 3 weeks later I'm still waiting for my vehicle to get payment and even a response from them. The claim adjuster called me once after I had finally talked to somebody else because she would not return any of my phone calls. They sent me a letter saying how much I was getting for the claim which is way less than what the estimated amount is at The Body Shop. I'm trying to figure out how this works if it's cost more than what they sent me. And no one can return any of my phone calls for one simple question. Like I said I do not go through this insurance company and after this experience I would never go with this insurance company and I recommend nobody else go through them either.
Date published: 2022-10-24
Rated 5 out of
5
by
Colleen from
Top-Shelf!
I can’t believe I am writing a rave review for an insurance company, but I am! The reason? My experience with Integrity Insurance was nothing short of superb. The agent who helped me, Jessica, could not have been more professional. She was prompt in answering my questions, and she processed my claim in a timely manner. As a bonus, she was fun and kind and, frankly, now that my issue has been resolved, I will miss our chats! I felt she was on my side, and we were working toward the same goal. I am entirely satisfied with the outcome and can truly say, Integrity Insurance is top-shelf!
Date published: 2019-10-04
Rated 1 out of
5
by
Paul b from
Random rate increases
My wife drives about 7000 miles a year. I drive about 5000. And that was before covid. We are both retired. No kids. Live in a real safe area. Vehicles are garaged. Both have stellar credit ratings. No accidents and no claims filed. Just received renewal. They jacked up the rates by over 20% ! No reason. Just because they could. Beware - Some companies give you an initial reasonable first year rate to earn your business and then claw it all back in subsequent years. This is one of them.
Date published: 2021-01-29
Rated 5 out of
5
by
Chelcbean from
Excellent Customer Service
A client of Integrity backed into my car. I called Integrity to get the repair handled and they were extremely helpful. Harrison was very helpful, and very fast at getting the repair approved and into the shop. Harrison was very friendly and responded to my calls and emails quickly. Thank you for your great service
Date published: 2019-07-29
Rated 5 out of
5
by
Steve from
Outstanding Customer Service!
Kalie was assigned to my claim and she was able to exicute the process quickly and effectively. She's very responsive and provided updates on every steps of the process. Singularly the best customer service experience I have had with an insurance claims department. Very happy with Integrity's claim handling process and it's claim service team!
Date published: 2019-01-23
Rated 5 out of
5
by
Brandon from
Quick & Painless
I had the pleasure of speaking with Tasha this morning for a bill renewal. I did not ask for an employee ID # or anything but I'm sure you can trace the call to give her the positive feedback! She was just very pleasant, despite it being early in the morning. I know it takes me a few hours to feel "good" for the day. She was also very quick & efficient for my call, which is important to me before I start my own work day! She has the right balance of making a caller feel good while staying focused on completing the call. Hopefully she can be used as an example for others to learn from! Submitting this review has been more of a challenge (adblocker plugins & such) than renewing my policy (that's a good thing)
Date published: 2024-03-25
Rated 5 out of
5
by
jeff from
CEO
Thanks to Alyx for handling my claim in a quick and responsive manner. I am very pleased with how my claim was handled.
Jeff
Date published: 2019-09-05
Rated 5 out of
5
by
Davis89 from
Accidents Happen
Kalie Tracey was an amazing help after I had bummed into a neighbor car parked on the street. I had informed Kalie of the previous damage the gentleman had said was already there before my incident. She told me should make note of that damage and make sure it wasn't part of what my vehicle had done. I truly feel Kalie was in the best of interest of me and also willing to help the other involved party. Thanks Kalie Tracey your amazing!
Date published: 2019-01-04
Rated 5 out of
5
by
TimP01 from
Great Customer Experience
After experiencing a minor glitch in making a payment by phone, I was directed to Customer Care - Billing. Courtney was enthusiastic and well-represented Integrity by patiently extracting necessary information, so my policy could be renewed in full. Although I understand the technological advances - it was pleasant to interact with Courtney, which culminated with both a confirmation number and a "Thank you. Is there anything else I can help you with today?"
Date published: 2021-11-09
Rated 5 out of
5
by
Stewy from
Outstanding!!!
Robert v. was the one who handled my claim. He did great! Very knowledgeable and left me with absolutely nothing to worry about! Great company to go through! I highly recommend integrity!
Ps. Robert v.should get a raise!
Date published: 2020-09-11
Rated 2 out of
5
by
Steve D from
Not so good
My experience with the agent was excellent.
My experie ce with integrity was fair at best.
In all the yearsi had insurance with integrity i had two potential claims. For the first one the lady was very friendly, but i had to jump through hoops.
For the second the guy seemed extremely UNfriendly, but the.process was easy.
They raised my premium substantially. A LOT! Which turned out to be a good thing for me. I got quotes from companies i used to deal with and saved hundreds off the integrity rates i was paying even before integrity raised my premiums.
Date published: 2023-01-15
Rated 5 out of
5
by
Lucky Insured wit Integri from
Best claims service I”be ever seen, 40 + years in
Top shelf people all throughout the company. Thanks to having great agents to sell their products. No name your price insurance, just get excellent coverage.
Date published: 2020-12-17
Rated 1 out of
5
by
Joseph from
Uncooperative and condescending
Extremely uncooperative and condescending in dealing with our deer strike car repairs. Take your business elsewhere.
Date published: 2023-03-02
Rated 3 out of
5
by
kk7777 from
not had to use ins yet bet accounting is the worst
have not had a claim but the accounting and the way that they bill are terrible a company this large should be more attentive to billing. Part of our premiums are based off of a credit report I have never been late on an ins in my life. Integrity sent a letter the Friday before Christmas of cancellation, with no one to talk to because of the holiday. I was worried about driving the entire holiday.
Date published: 2019-01-21
Rated 1 out of
5
by
Dennis C from
No contact since 5.27, on vacation 6.15.
Left message 'Team" did not contact me back ...what?
Date published: 2022-06-12
Rated 1 out of
5
by
Rosie72 from
Renewal increase
5 lines of auto coverage and a cottage insured for 4 years. One no fault accident and a speeding ticket in 2017. Received an overall increase of 43% in 2019. Please help me understand what insurance is for?
Date published: 2019-01-07
Rated 1 out of
5
by
NICK from
Unprofessional & Useless
This company is unprofessional, no follow through on any calls, queries, or claims made. I had to call multiple times to open a claim because no agent ever called back. After claim was open no follow up or notification on any type of status. The "insurance" does not cover anything, they find every excuse possible to not help the customer.
Date published: 2023-11-22
Rated 1 out of
5
by
Run away fast from
Customer service
Simply put...the single worst I have ever dealt with. So many issues. Today's....1 hour and 10 minutes on hold. Obvious they have no intention of returning to the phone.
It was pam a work from home person.
She is apparently having lunch and walking the barking dog. Perhaps paid by the amount of minutes she logs on the phone.
Date published: 2024-01-04
Rated 1 out of
5
by
BobFUMC from
Poor customer service
Our church received a letter of non renewal for a policy we don’t have. I’ve tried to send a simple email to resolve this issue but there isn’t any way that a person could do that. I’m hoping whoever has this policy realizes that they aren’t going to be renewed. I have the letter with the policy number but no one to talk to.
Date published: 2023-11-15
Rated 1 out of
5
by
Kjc123 from
Terrible
I hate this company. Useless. Dealing with them right now and I can’t wait until it’s over.
Date published: 2019-01-22
Rated 5 out of
5
by
Diggerjim from
No news is good news
My business coverage is there, but does not require constant attention to ensure that I'm covered. As a business owner, I prefer to find good products at fair prices, then not have to think about it again until I request a change. This is why I chose Integrity Insurance.
Date published: 2020-12-09
Rated 5 out of
5
by
tinamarie from
water damage
I had the pleasure to work with Melisa W after I had a water leak in my kitchen, She was professional and friendly. Thank you to my insurance agent Joy M ( Aspen Agency)for assuring the claim went smoothly and always going above and beyond in regards to customer service.
Date published: 2020-12-05
Rated 5 out of
5
by
Fee Cee from
Outstanding customer service
Harrison got everything taken care of within 24 hours. He not only was exceptional at explaining everything to me, he was professional & empathetic. His kind words helped me get through a situation I had hoped never to be in. He’s a class act & then some!
Date published: 2021-01-29
Rated 5 out of
5
by
Sthompson from
Excellent claims process
Rob was excellent in dealing with my claim. He made me feel like a real priority. Response time was within hours of me submitting the claim it was approved within a day and the check was written and approved by the end of the week. We played phone tag but he made sure to follow up and make sure I was completely informed on the process thus far and what else was in store. So happy to have such a dedicated team member on my side!
Date published: 2019-02-08
Rated 5 out of
5
by
Lisa70 from
Great Customer Service
Harrison was responsive, friendly, and quick to act on my case. He worked fast with the place I got the bid and took care of payment to them. I did not need to handle any of that or follow up in things to move it along. I appreciate that so much.
Date published: 2020-12-01
Rated 4 out of
5
by
Gary from
Good coverage for the price
Local agent is sometimes very hard to get a response from. For example, been waiting two weeks and after several emails to add a new structure we are building to the existing homeowners policy. Been told it can be done but nothing happening.
Date published: 2017-07-20
Rated 5 out of
5
by
Hank from
There is terrific coverage in my Condo/Homeowners
Integrity Homeowners is the finest insurance I've ever had. I also have my auto insurance with Integrity, and I find that a little high compared to other auto insurance, but I lease my car and they cover what is necessary for that lease plan.
Date published: 2020-12-10
Rated 5 out of
5
by
Judy from
The service was above and beyond!
From the moment I called into claims, I was treated professionally and I felt like my business mattered. My claims adjuster, Harrison, called me within hours to ask questions and let me know what I needed to do. He explained the process and reviewed my coverage with me so I understood what to expect.
I sent the requested information in the following morning and a check was ready for me by the following day with details of how it was calculated.
He told me he was available for any questions. Harrison was professional, competent, and very polite.
I do not file claims often, and thought I would probably have to wait forever to have it settled and probably have to argue about the amount. This is was not the case. It was handled immediately, and amount received was fair.
Thank you!
Date published: 2020-09-25