What our customers say about us

At Integrity, we feel the best way to demonstrate our standard of service is through customer feedback. We promise to review comments as a way to enhance the services we provide. Read what our customers think about Integrity Insurance.

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Rated 5 out of 5 by from Accidents Happen Kalie Tracey was an amazing help after I had bummed into a neighbor car parked on the street. I had informed Kalie of the previous damage the gentleman had said was already there before my incident. She told me should make note of that damage and make sure it wasn't part of what my vehicle had done. I truly feel Kalie was in the best of interest of me and also willing to help the other involved party. Thanks Kalie Tracey your amazing!
Date published: 2019-01-04
Rated 5 out of 5 by from CEO Thanks to Alyx for handling my claim in a quick and responsive manner. I am very pleased with how my claim was handled. Jeff
Date published: 2019-09-05
Rated 5 out of 5 by from Outstanding Customer Service Robert was very informative upfront and honest about our situation. Finally we got a call from Nick . After playing phone tag we were able to discuss with Nick about our vehicle and our gap insurance. He said let him know what he could do to help with the gap insurance. A couple of days later I spoke with Nick with what we needed from him and within 2 hours we had all the information that was requested. I want to say Thank You to Robert & Nick You we’re Awesome.
Date published: 2020-02-27
Rated 5 out of 5 by from Great Service We recently had water damage in our basement due to a failed sump pump. Our local agent, Truman Haase Zahn, along with Integrity Claim specialist, Matt Jakubowski, provided quick and great service handling our situation. The clean-up company that Truman Haase Zahn recommended were on site quickly and minimized the damage. The speed and efficiency by Matt in resolving our claim was fantastic. We are extremely please with all parties involved. Great job, team.
Date published: 2019-05-30
Rated 5 out of 5 by from Why I recommend Integrity Insurance I am a professional builder with 22 years full time experiance and have only had possitive expoeriances with Intergrity Insurance. They are responsive, fair and very professinal in their handling of anywhere from claims to billing, they are spot on. It is comforting and reassuring to know you have the backing of such a company. Thank you to Brenda R. for helping us through a difficult time. Highly recommend A+! Brad S. Owner of Element 119 LLC
Date published: 2019-09-25
Rated 5 out of 5 by from Excellent claims process Rob was excellent in dealing with my claim. He made me feel like a real priority. Response time was within hours of me submitting the claim it was approved within a day and the check was written and approved by the end of the week. We played phone tag but he made sure to follow up and make sure I was completely informed on the process thus far and what else was in store. So happy to have such a dedicated team member on my side!
Date published: 2019-02-08
Rated 3 out of 5 by from not had to use ins yet bet accounting is the worst have not had a claim but the accounting and the way that they bill are terrible a company this large should be more attentive to billing. Part of our premiums are based off of a credit report I have never been late on an ins in my life. Integrity sent a letter the Friday before Christmas of cancellation, with no one to talk to because of the holiday. I was worried about driving the entire holiday.
Date published: 2019-01-21
Rated 5 out of 5 by from Great, Friendly, Prompt, and Stress Free Service Thank you so much for the great service Integrity! I had the pleasure of working with Tyler G. I had an accident and I was really stressed and overwhelmed. Tyler was extremely helpful and patient with me. He explained the process to me very thoroughly and delivered quick answers to my questions throughout my claim process. I appreciate all your hard work during a very stressful time!
Date published: 2020-03-17
Rated 5 out of 5 by from Great customer service When our truck was destroyed in an accident it was a logistical nightmare. As it’s booked on jobs for weeks in advance. Integrity insurance adjuster Emily was great she was honest fair and very professional while understanding and caring about the issues this accident caused in our business. Made filing the claim very easy. Working with me and keeping me updated at every step
Date published: 2019-10-15
Rated 5 out of 5 by from Outstanding Customer Service Stacy Chapin was assigned to my 3rd party claim. Stacy executed the process quickly and effectively. She 's very responsive and provided updates on the process. Stacy provide the best customer service experience I have had with an insurance claim . Very happy with Integrity's claim handling process and will be most likely changing all my insurance to her and her team.
Date published: 2019-03-08
Rated 5 out of 5 by from So helpful! I cannot thank the customer service team, especially Nick in helping to process a claim for a snowmobile accident. Nick went above and beyond helping to secure a salvage key to process the claim while I tended to my husband who was in the hospital for a month. I was kept informed and payment was processed promptly. I appreciate all the hard work and extra effort!
Date published: 2019-04-22
Rated 5 out of 5 by from Great experience with a wonderful agent I received such kind, helpful, efficient, professional service from Jessica. I was not the Integrity insured party, but she worked with me and her client who was responsible for the damage to my vehicle. She treated me as if I was insured with Integrity. We need more Jessica's in the world. She is a credit to the company. She personifies the Integrity name!
Date published: 2019-08-22
Rated 1 out of 5 by from Renewal increase 5 lines of auto coverage and a cottage insured for 4 years. One no fault accident and a speeding ticket in 2017. Received an overall increase of 43% in 2019. Please help me understand what insurance is for?
Date published: 2019-01-07
Rated 5 out of 5 by from Claim handling Kalie was assigned to my claim and she was able to get the process rolling very quick to get it settled. She's very responsive and provided updates on every steps of the process. My truck got totaled so she was able to give the final value within just a few days. Very happy with Integrity's claim handling process and it's claim service team.
Date published: 2019-01-09
Rated 5 out of 5 by from Billing AWESOME service! It is so easy to get help. NO LONG WAITS ON HOLD!!!!! This was the third time I contacted Integrity and have never encountered a problem. Everyone that I have talked to has been so easy and willing to help! I filed a claim in July of last year and I had my check in less than a week. Can't asked for better customer service!
Date published: 2020-02-06
Rated 5 out of 5 by from Wonderful Experience! I recently worked with an adjuster in Appleton by the name of Rob Ventgen. I had an awesome experience working with hi! He handled matters expediently and with great knowledge and willingness to help! He made what started as a very unpleasant situation into one that was painless! Thank you Rob!
Date published: 2019-04-25
Rated 5 out of 5 by from Awesome insurance company Just dealt with integrity insurance company on a claim I just had the best experience I've ever had in my life. Tyler was very courteous quick to respond and settle my claim within a week so refreshing to deal with an awesome company I highly recommend integrity insurance company to everyone.
Date published: 2019-05-17
Rated 5 out of 5 by from Great Company with Knowledgeable Agent Over the years we have had a number of claims, both home and auto. Every claim (without exception) was adjusted fairly, paid quickly Most importantly, Integrity staff and their agents always treat me and my wife with respect and empathy, never judgmental. Their name reflects their service.
Date published: 2017-09-05
Rated 4 out of 5 by from Adding a person to my auto policy You added a high risk driver to my auto policy and that was totally unacceptable, the driver never drove my vehicle, doesn't have access to my vehicle; she is married and therefore her husband is responsible for her; just because they were under my roof; you raised my rates way to high
Date published: 2019-07-12
Rated 3 out of 5 by from Poor bill-paying procedure it The people that take your payment are very rude and very hard to understand and get along with
Date published: 2017-07-20
Rated 5 out of 5 by from DEFINITELY ABOVE & BEYOND SERVICE ALL THE WAY! My truck got damaged and instead of it being a nightmare that one might think, Emily from integrity insurance reached out to me, and was on top of the claim process right from the beginning! You couldn't ask or recieved better service elsewhere! Fantastic Company, Thanks Emily
Date published: 2020-03-07
Rated 5 out of 5 by from Excellent Service We have had a few auto claims in the past 12 years, unfortunately, but all have been handled quickly and without hassle. Integrity has never tried to find a loophole to avoid paying anything. Every time we check rates they are always lowest for us. Great company to be insured with!
Date published: 2019-01-24
Rated 5 out of 5 by from Fast & Easy I was very happy with the customer service at Integrity. It was fast, easy and painless.
Date published: 2020-03-23
Rated 5 out of 5 by from AWESOME SERVICE I had damage to my home from a storm and everyone walked me thru the process and were very helpful as I know nothing about roofs. Everything was clearly outlined in the report and no one could have been kinder in understanding my delima after losing my husband
Date published: 2019-05-15
Rated 5 out of 5 by from Great customer service Friendly very informative kind easy to work with knowledge about what I needed I actually switched from a different insurance who recommended integrity Grange insurance
Date published: 2020-03-22
Rated 5 out of 5 by from Smooth and easy claims process We experienced an act of God (hail) that did damage to our home and car. Filing a claim online was so easy, the claims agent called us immediately and explained next stips, and check were promptly delivered to cover the costs. All around a great experience.
Date published: 2017-08-03
Rated 5 out of 5 by from When a bad thing happened My vehicle was broke into and personal items stolen. There was extensive damage to the vehicle. Integrity took very good care of me on the repairs to the vehicle. Kalie, the agent, was very helpful and made sure that the work was done to my satisfaction.
Date published: 2019-05-07
Rated 5 out of 5 by from Exceptional claim service Our claim handler did a very effective job of handling our recent claim. We were kept informed with pertinent information all along the process. When we had questions she responded very promptly. The speed in which the claim was handled was very timely.
Date published: 2019-09-11
Rated 5 out of 5 by from Satisfied I had hail damage to my house and out buildings. This insurance company came out and assessed the situation and wrote out a check days later. There estimate was right on. When the project was complete I recieved the depreciation payment. 100% SATISFIED
Date published: 2019-01-04
Rated 5 out of 5 by from Great service. I was super impressed with the customer service locally and with Kalie at Integrity. She was able to answer all my questions quickly and easily. She also was very encouraging with all my anxieties over the situation. Great experience at a tough time.
Date published: 2019-07-09
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