Cancellations & policy changes questions Can I extend my cancellation date and make a payment later? Integrity's payment schedule does not provide an additional grace period or an extension of the due date or the cancellation date. How can I reinstate my policy of it cancels? Please contact your Integrity agent. I made changes to my policy that reduced the premium. Why didn't I receive a refund? Please contact your Integrity agent. What if I'm owed a refund due to a cancellation? Please contact your Integrity agent. What if my policy is canceled and I still owe premium? Integrity will mail you an invoice instead of deducting that premium from your bank account.