Support for Iowa customers impacted by recent tornadoes

Posted on March 14, 2022

Columbus, OH — To ensure Iowa customers do not suffer further hardship, we’re offering support to those affected by the recent severe storms and tornadoes in Madison County, Iowa.

We're suspending cancellations and non-renewals due to non-payment for 30 days, starting retroactively at 12:01 a.m. ET, on March 5, 2022, and ending at 11:59 p.m. ET on April 4, 2022.

This suspension is not a waiver of payments due during the 30-day period, but an extension or grace period to pay premiums for those directly impacted by the storms.

We will continue to work with customers on a case-by-case basis if additional issues arise regarding the storms in Iowa. If you have been impacted and have questions or need additional assistance, please give us a call at 1-800-422-0550.

For more information, please view the proclamation released by Governor Kimberly K. Reynolds, as well as Bulletin 19-04.