Rated 5 out of
5
by
Lynne from
Great customer service
Person I talked to was very knowledgeable and pleasant
Date published: 2026-07-23
Rated 5 out of
5
by
Bella K from
Clear communication and ease of process
Clear timeline communication and sharing of information including assigning a claim rep and adjuster. Use of texting, calling, and emails helped speed up the process.
Date published: 2026-07-22
Rated 5 out of
5
by
Mel G from
Revision/update insurance
The Customer Service agent was very helpful in trying to reduce my yearly auto insurance policy rates. She asked lots of questions and gave helpful information.
Date published: 2026-07-17
Rated 1 out of
5
by
IntegrityInsuranceFraud from
Trying to scam customers with inaccurate claims
It took 5 estimates and an entire month of repeatably calling Integrity Insurance to get an accurate claim for my auto body hail damage. They still refused to replace my windshield with OEM even though multiple sources online and the auto body shop said aftermarket parts do not replace my car to its pre-loss condition. Incredibly frustrating and fraudulent company.
Date published: 2026-07-15
Rated 2 out of
5
by
LadyK from
Difficult to pay policy payment
Receive mailing showing payment that will be due, states this is not a bill. I never receive a mailing with an actual bill to send back. I have an online account and it states this policy can not be paid on line. Agent is not available and only voicemail offered. Customer 6 yrs and this issue never resolved. In fear of what making an actual claim will be like.
Date published: 2026-07-13
Rated 5 out of
5
by
Jacky from
Auto Claim help
Stefani my insurance adjuster has been so helpful throughout the claim process! She’s thorough and quickly replies, amazing customer service!
Date published: 2026-07-09
Rated 4 out of
5
by
Emmie from
Kind
Very kind and informative, I wish the wait was shorter.
Date published: 2026-07-06
Rated 1 out of
5
by
Integrityinsurancesucks from
Worst insurance company I've encountered
Customer service was deliberately incompetent and rude while trying to resolve a claim. Would not agree to restore my car to its original condition with OEM parts. It was incredibly difficult to get in contact with customer service. They would not answer the phone, would take days to call back, and would not agree to solve obvious errors in the claim. Terrible company full of terrible people.
Date published: 2026-07-02