Rated 5 out of
5
by
Kayla from
Customer service
Larinda was wonderful. She answered all of my questions and make working through my claim a very easy experience.
Date published: 2025-05-08
Rated 5 out of
5
by
Ms AT from
Excellent and Quick Customer Service
There was not a long hold to speak to representative and representative was both friendly and knowledgeable.
Date published: 2025-05-07
Rated 4 out of
5
by
Bren from
Change in billing
Trish was so sweet and professional. I appreciated how easy she made it to take care of making changes to my policy billing. Even on a Monday, when everyone is very busy, she was very polite and helpful.
Date published: 2025-05-05
Rated 5 out of
5
by
Mary L from
Homeowner’s Insurance
Claim process was super fast and easy. Made a really awful home mess better knowing we had a huge part of it covered.
Date published: 2025-04-30
Rated 5 out of
5
by
TN20 from
File Claim for Hail Damage
My interaction with the Customer Service Representative was excellent. She explained the process and she was easy to understand.
Date published: 2025-04-30
Rated 1 out of
5
by
AGTWI from
Do not allow you to contact them
Integrity Mutual has switched to using an AI phone-bot that consistently cannot understand basic words, and hangs up on you at random. There is no phone number except that one listed, and no email. There is literally no way to contact them with problems, and there are MAJOR problems.
They sent a stranger to our home to photograph it, and didn't give us warning. We turned him away, not realizing he was from insurance, and now we are in danger of losing our policy. When trying to call to reschedule photos, they quite literally will not let us leave a message or speak to anyone. I cannot imagine a worse insurance experience.
Date published: 2025-04-30
Rated 5 out of
5
by
JWakesetter from
Great Customer Service
Paula was very helpful and very quick with accurate answers. It was nice to be able to speak with someone on the phone to answer my questions
Date published: 2025-04-28
Rated 5 out of
5
by
floyd from
great covage
She was very knowledgeable and very helpful and very professional
Date published: 2025-04-23